ITC Hotels

How to Redeem/Use?

Activate your ITC Hotels e-gift Card before redeeming it.
The e-gift Card can be redeemed at any of the participating ITC Hotels, Welcomhotels, Fortune Hotels & WelcomHeritage Hotels.
At the time of check-out/ settling the invoice, use your e-gift to redeem it by sharing the 16-digit card number and the OTP received on the registered mobile number.
A valid card in its original form must be presented at the time of availing a service.
The experiences & services include:

Stays (including Food and Beverage charges, internet and telephone services) when booked through direct channels (ITC Hotels website).
Standalone Food and Beverage charges including alcoholic beverages.
Food & Beverage, Home Delivery & Takeaway Orders.
Spends at Fabelle boutiques at ITC Hotels.
Spa (only as a resident guest unless specified otherwise in T&C) & Salon charges.
Spends at select participating hotels/Delis.
Applicable taxes.

6. The gift card must be presented at the time of availing a service, and an OTP will be sent to the customer's registered mobile number.

7. For a complete list of participating hotels visit https://www.qwikcilver.com/terms-and-conditions/itc-hotels.

Terms & Conditions

To register and activate your ITC Hotels Gift Card, please log in to the self-serve application https://bit.ly/itcclaim. You can also send an SMS from your mobile phone as follows: ACT<space>16-Digit Card Number<space>6 Digit Pin<space>FirstName<space>LastName to 99639 00600. The sending of the said message to the designated mobile number and receipt of due acknowledgement thereto shall constitute the User's registration.
Requests for blocking of Gift Cards only from users who have registered in accordance with the terms of the Gift Card mentioned below shall be considered.
The Gift Card may be redeemed at participating Hotels by providing the 16-digit card number and the OTP at the time of redemption. The Gift Card must be activated to avail redemption
Gift Cards may be used only at participating ITC’s Hotels Group in India.
All Gift Cards issued shall have a validity period of 1 (one) year from the date of issuance of cards.
Cash-out or funds transfer shall not be permitted for this Gift Card. However, the funds may be transferred ‘back to source account’ (account from where the Gift Card was loaded) after receiving consent from the Gift Card holder.
This Gift Card is cash equivalent. Pine Labs, ITC Hotels or their affiliates are not responsible if this Gift Card is lost, stolen or used without permission.
If the customer approaches Pine Labs for a refund of any amount, at any time after the Gift Card's expiry date, then the same shall be paid to the customer in their bank.
Reloading is not applicable in the case of this Gift Card.
Any dispute shall be referred to Pine Labs and the decision of Pine Labs shall be final.
Subject to the foregoing, these terms and conditions shall be subject to the jurisdiction of courts at Gurugram, India.
Pine Labs & ITC Hotels reserve the entitlement to amend these terms and conditions occasionally. Any change in these terms and conditions can be viewed on the website https://itchotels.woohoo.in/
No fees or charges apply to Gift Cards.
The cardholder may request for the revalidation of the expired gift card. Upon receipt of such request, the gift card may be revalidated after due verification and may be subject to additional terms and conditions. Please refer to the Customer Grievance policy for dispute resolution, unauthorized transactions and liability-related aspects at https://www.Pine Labs.com/grievance-policy/
The card is valid for spends towards stays (room and incidental charges), food & beverages, home deliveries and takeaways, spa services (for resident guests only), Fabelle boutiques, Sleep Boutique and applicable taxes at any of the participating hotels.
The card is not valid for spending towards settling banquet charges, paid-outs like car transfers spent at retail or any third-party service establishment at participating hotels, or any expenses of personal nature for which a pay-out is raised such as buying medicines, repairs of personal items etc.
The cards cannot be used to settle stays booked on/through:
- Corporate rates
- Group rates
- Online Travel Agents (OTAs)
- Any discounted or contracted room rates
The card shall not be valid for withdrawal of cash or currency exchange.
Multiple transactions can be performed on gift cards until the value of the card is exhausted.
Should the purchase value exceed the card value, the differential amount of such purchase shall have to be paid at the point of sale either in cash or through an accepted credit or debit card, at the time of making such purchase. International Cards won’t be accepted for making payments.
Club ITC Green Points shall not be awarded for transactions settled using Gift Cards. However, for transactions settled with a combination of Gift Card and any other eligible payment mode the Club ITC Green Points may be awarded for the differential amount being settled through the alternate payment mode.
Handling refunds: A. Refunds in case of failed/returned/rejected/cancelled transactions shall be provided to the respective Gift Card within 14 working days, to the extent that payment was made initially by debit to the Gift Card. B. Refunds in case of failed/returned/rejected/cancelled transactions using any other payment instrument shall be credited back to the payment source.
The Gift Card can be purchased for a minimum value of ₹1,000 and a maximum value of ₹10,000 per transaction.
The Gift Card will be delivered to the recipient’s email address as entered in the form on the same day unless the delivery is scheduled for a particular day.
For any queries, balance check and date of expiry please visit https://itchotels.woohoo.in/CheckBalance and input the Card Number in the ‘Check Balance’ section.
In case of theft, kindly report the same to Pine Labs helpdesk.ib@pinelabs.com. Upon verification of the identity of the guest, the card shall be blocked and a fresh card shall be reissued. The card is a cash equivalent bearer card. Pine Labs, ITC Hotels and their affiliates shall not be responsible for lost or stolen cards and any misuse thereof. A reissued card shall have the balance validity of the original issued card, subject to any transactions that may have been made through the said Gift Card.
Redemption of the card by its bearer shall be a valid discharge of Pine Labs and ITC Hotel’s liabilities in respect of the card.
The card is subject to applicable laws. The cardholder shall comply with all applicable laws promulgated by any statutory/judicial/competent authority from time to time in this regard.
By purchasing this gift voucher, you consent to share your PII (Name, Email ID, Telephone Number if available) with the issuer (PineLabs), as per the guidelines of PPI.
For queries, email customer.service@itchotels.in or reach us at: The Direct Marketing Cell, ITC Hotels Limited-Hotels Division, ITC Green Centre, 10, Institutional Area, Sector 32, Gurgaon-122001.